AI-driven virtual member-service agent enhances support for REALTORS® and their clients
FOR IMMEDIATE RELEASE– March 5, 2025 – The San Antonio Board of REALTORS® (SABOR) is taking its service capabilities to the next level by partnering with VoiceFlip to bring Ardi—an AI-powered member-service agent—to Texas. With this cutting-edge technology, SABOR’s more than 13,000 members will soon have instant access to critical real estate information, allowing them to better serve home buyers and sellers in today’s fast-moving market.
How Ardi Benefits Buyers and Sellers
For consumers navigating the home buying or selling process, timely and accurate information is crucial. REALTORS® using Ardi will have real-time access to data on market trends, transaction processes and association resources—enabling them to provide more informed guidance to their clients. Whether a buyer wants to understand contract timelines or a seller needs insight into market conditions, REALTORS® can leverage Ardi to deliver precise answers faster than ever before.
“Home buying and selling doesn’t just happen between 9 and 5,” said Gilbert Gonzalez, SABOR CEO. “By integrating Ardi into our association’s services, we ensure that REALTORS® can get the answers they need at any hour, ultimately helping them provide better service to their clients. From understanding a neighborhood’s housing trends to answering questions about the closing process, Ardi gives REALTORS® an edge in delivering top-tier client support.”
What Ardi Does for REALTORS®
Ardi (Answer Retrieval via Data Ingestion) is an AI-powered virtual assistant designed to support REALTORS® with instant, accurate and consistent information. This advanced tool can answer questions related to association rules, member benefits, MLS services and key industry topics, ensuring that agents have the latest insights at their fingertips.
Unlike traditional customer service platforms, Ardi operates 24/7 across multiple communication channels—including SMS, voice, and Facebook Messenger—and supports 25 languages. This accessibility ensures that REALTORS® working with diverse clients can efficiently address concerns and streamline transactions, even outside of traditional business hours.
“At SABOR, our priority is to equip our members with the tools they need to succeed,” Gonzalez added. “With Ardi, REALTORS® can quickly access critical information, spend less time searching for answers and more time focused on what matters most—helping their clients buy and sell homes with confidence.”
Bringing Innovation to Real Estate
Ardi enhances efficiency by processing information faster than human staff, managing high inquiry volumes and continuously updating to provide the most accurate responses.
“Gilbert and his team have been incredible partners in bringing Ardi to San Antonio, and we’re excited to see how this technology will benefit both REALTORS® and the buyers and sellers they serve,” said Kurtis Cicalo, VoiceFlip CEO. “Our goal is to make real estate transactions smoother by ensuring that REALTORS® always have the right information at the right time.”
With Ardi, SABOR is reinforcing its commitment to supporting REALTORS® and empowering them with tools that ultimately benefit consumers—ensuring a more seamless and informed real estate experience for everyone involved.
Taylor Fellows
Director of Communications & Marketing
San Antonio Board of REALTORS®
taylor@sabor.com
Kurtis Cicalo
CEO
Voiceflip Technologies Inc.
kurtis@voiceflip.com
About SABOR:
The San Antonio Board of REALTORS® is your primary resource when it comes to finding a REALTOR® and buying and selling in the San Antonio area. It is the largest professional trade association in San Antonio and represents more than 13,000 REALTOR® members. SABOR’s membership services more than ten counties including Bexar, Bee, Atascosa, Frio, Karnes, Kendall, LaSalle, McMullen, Medina, Uvalde, and Wilson. SABOR is one of over 1,200 local boards and 54 state and territory organizations of REALTORS® nationwide that make up the National Association of REALTORS® (NAR).
About Voiceflip Technologies Inc.
Voiceflip Technologies Inc. specializes in artificial intelligence solutions that streamline data processing and enhance operational efficiency in real estate.